999kk Privacy Policy

Information We Collect

999kk collects personal information in two primary ways: information you provide directly when interacting with our platform, and information gathered automatically through your use of the site. We collect only what is necessary to operate a safe, compliant, and enjoyable betting and casino experience for players across Bangladesh.

Information You Provide Directly: When you create a 999kk account, complete identity verification, make a deposit or withdrawal, contact support, or participate in any promotion, you may provide the following types of data:

Information Collected Automatically: When you browse or use the 999kk platform, certain technical data is recorded automatically by our servers and analytics systems. This includes:

• Device & Technical Data: IP address, device type, operating system, browser version, screen resolution, and unique device identifiers.
• Usage & Behavioural Data: Pages visited, games played, bets placed, session duration, click paths, and feature interactions within the platform.
• Location Data: General geographic location derived from your IP address (country and city level). We do not access precise GPS location data from your device.
• Transaction Data: Records of all deposits, withdrawals, bonus claims, wagering activity, and balance movements associated with your account.
• Cookie and Tracking Data: Session tokens, preference cookies, and analytics identifiers as described in the Cookies section of this policy.

How We Use Your Data

999kk uses the personal data we collect for specific, defined purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. Below is a comprehensive breakdown of why we process your information and the lawful basis on which we rely for each activity.

Marketing Communications: If you have opted in to receive promotional communications from 999kk — for example, notifications about BPL season bonuses, Eid special offers, or new game releases from Pragmatic Play or Spribe — we will use your contact details to deliver these messages via email or SMS. You may withdraw your consent at any time by updating your communication preferences within your account settings or by contacting our support team.

Automated Decision-Making: 999kk uses automated systems for certain compliance and security functions, including fraud detection, duplicate account identification, and responsible gaming risk assessments. Where an automated process results in a significant outcome affecting your account — such as a withdrawal hold or account restriction — you have the right to request human review of that decision. Please contact our support team to initiate a review.

Data Sharing & Third Parties

999kk does not sell your personal data. We share your information with third parties only in the limited circumstances described in this section, and only with partners who are contractually bound to maintain the same standard of data protection that we apply internally.

Categories of Third Parties We Work With:

• Payment Service Providers: To process your deposits and withdrawals, we share necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. These providers receive only the minimum data required to process the specific transaction.
• Game Content Providers: Casino and sports data providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and game-relevant identifiers in order to deliver game content within the 999kk platform. These providers are prohibited from using this data for any purpose other than delivering their contracted services.
• Identity Verification Partners: Third-party KYC service providers assist with document verification during the account verification process. These partners operate under strict data processing agreements and store verification results in encrypted environments.
• Analytics and Platform Monitoring: We use server-side analytics tools to monitor platform performance, detect anomalies, and understand aggregate user behaviour. Data shared with these tools is anonymised or pseudonymised wherever technically feasible.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by applicable law, court order, or legitimate official request. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.

Business Transfers: In the event that 999kk undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.

Cookies & Tracking Technologies

999kk uses cookies and similar technologies to operate the platform reliably, remember your preferences, maintain your session, and gather aggregate analytics data that helps us improve the user experience for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh. This section explains the types of cookies we use and your options for managing them.

What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, session state, and authentication status — so you do not have to re-enter it on every page. Cookies themselves cannot execute code or transmit viruses.

Categories of Cookies Used by 999kk:

Third-Party Cookies: Some game content providers embedded within the 999kk platform — such as Evolution Gaming live dealer tables or Spribe crash game widgets — may set their own functional cookies necessary to deliver the game experience. These are first-party operational cookies from certified providers and are not used for cross-site advertising tracking.

Managing Your Cookie Preferences: You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your 999kk account and using core platform features. Disabling functional cookies may affect your saved preferences and display settings.

Data Retention & Security

999kk retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with our legal and regulatory obligations. We do not retain data beyond what is necessary for the purposes described in this policy.

Retention Periods:

• Account and Identity Data: Retained for the lifetime of your account plus a minimum of five years after account closure, in line with standard financial record-keeping obligations applicable to online gaming operators.
• Transaction Records: All deposit, withdrawal, and wagering transaction records are retained for a minimum of five years from the date of the transaction to support regulatory compliance and dispute resolution.
• Customer Support Communications: Support chat logs and email correspondence are retained for three years from the date of the interaction.
• KYC Documents: Identity verification documents are retained for the period required by applicable compliance obligations, typically five years from the date of submission or account closure, whichever is later.
• Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual user. Pseudonymised analytics data is retained for up to 24 months.

Security Measures: 999kk implements a layered approach to data security that includes both technical and organisational controls. Our key security measures include:

• AES-256 encryption for all data at rest stored on 999kk servers, including account records, financial data, and KYC documents.
• TLS 1.3 encryption for all data in transit between your device and the 999kk platform.
• Role-based access controls ensuring that staff members can only access personal data relevant to their specific function — customer support agents, for example, cannot access raw KYC document images unless this is required to resolve a specific verified support case.
• Regular security audits and penetration testing conducted by independent third-party security professionals.
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure.
• Multi-factor authentication requirements for all internal staff accounts with access to user data systems.

Data Breach Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, 999kk will notify affected users without undue delay, describing the nature of the breach, the data involved, the likely consequences, and the measures being taken to address it. We take every reasonable precaution to prevent breaches, but we are committed to prompt and transparent communication if one does occur.

Your Privacy Rights

As a user of the 999kk platform, you have a number of rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights listed below, please contact our support team with your account details and a description of your request.

Your Rights Include:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within a reasonable timeframe following identity verification.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many details directly through your account settings panel.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed. Note that this right is subject to our legal obligations to retain certain records — we cannot delete transaction records during the mandatory retention period, for example.
• Right to Restriction of Processing: In certain circumstances — for example, where you contest the accuracy of the data we hold — you may request that we restrict how your data is used while the matter is investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a machine-readable format that can be transferred to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, including any profiling conducted for analytics or responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing — for example, for sending promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

How to Submit a Request: To exercise any of the above rights, please contact the 999kk support team by email (address displayed in plain text in the footer of this page) with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We will acknowledge your request within one Bangladesh Standard Time business day and aim to fulfil it within five business days, subject to identity verification requirements.

Children & Minors

The 999kk platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 18. Our registration process includes age declaration and date-of-birth collection, and our KYC verification process is designed to identify and reject underage applicants.

If you are a parent or guardian and you believe that your child has registered an account on the 999kk platform or has submitted personal information to us without your knowledge or consent, please contact our support team immediately. We will take prompt action to investigate the matter, close any underage account identified, and delete the associated personal data to the fullest extent permitted by applicable record-keeping obligations.

We also strongly recommend that parents and guardians in Bangladesh make use of parental control software and browser filtering tools to prevent minors from accessing online gambling platforms. While 999kk implements robust age verification measures, parental oversight remains one of the most effective safeguards against underage gambling.

Policy Updates & Contact

999kk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document and, where the changes are significant, notify registered account holders via email or a prominent in-platform notice.

We encourage you to review this Privacy Policy periodically, particularly before submitting new personal information, making a deposit, or claiming a bonus. Your continued use of the 999kk platform following any update to this policy constitutes acceptance of the revised terms.

Previous Versions: If you would like to review a previous version of this Privacy Policy, please contact our support team with the date of the version you require. We retain historical versions of this document for reference purposes.

Contact Us About Privacy: If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, we strongly encourage you to contact us before escalating to any external authority. Our support team is trained to handle privacy queries and will make every effort to resolve your concern promptly and transparently.

Our contact email address is displayed as plain text below and in the footer of every page on this site. Please reference "Privacy Policy Query" in your subject line so our team can route your message to the appropriate department.

Contact: [email protected]

Response Times: We aim to acknowledge all privacy-related correspondence within one Bangladesh Standard Time (BST, UTC+6) business day and to provide a substantive response within five business days. Complex requests involving data subject rights may take up to 15 business days where additional investigation is required.